Privacy policy

Request data

To process a request, we use the selected city, exchange direction and amount, receiving method, contact details, request number, and processing status. Payment details are requested by a manager only when needed for an agreed transaction.

Why we process data

Data is used to contact the user, agree details, process a request, prevent fraud, keep internal records, and provide support.

Access to data

Only employees and technical providers who need the information to process a request and operate support can access request data. We do not sell applicant data.

Storage and security

We keep data for the scope and period needed to process a request, maintain security, and comply with legal requirements. Do not share payment details or access codes with third parties.

Your questions

You can request clarification or an update to contact details for a request.

For exchange privacy questions, contact [email protected].

Cookies and analytics

Essential cookies are used for sign-in, security, language, currency, and other settings required for parts of the service to function.

Yandex Metrica and Google Analytics cookies are enabled only with your consent. They help us measure traffic and improve the service. You can accept or reject optional cookies in the notice; your choice is stored for 180 days.